Zendesk, a customer service company aimed at improving customer relationships with businesses, allows you to interact with customers by any channel they prefer (e.g., phone, chat, email, social, etc.). In addition to making the customer service experience as smooth as possible, Zendesk also allows companies to house their help centers and knowledge bases on the […]
How to Maximize SEO in Zendesk Learn More »
During a time of recession, companies are faced with making tough decisions, including where and how to cut costs. But, as we discussed in last week’s blog, investing in growth-related activities during this time is important both during and after the recession, which we referred to as “forward-thinking.” This week we want to talk about
Progressive Thinking: The Secret Sauce to Surviving a Recession Learn More »
The final trend in our blog series on marketing trends for 2020 is experiential marketing, which involves creating an immersive, physical experience centered around your brand. Whether that means allowing customers to gain hands-on experience with your product or simply holding an in-person or live-streamed event that conveys your brand’s culture and values, this is
Create a Unique Experience Around Your Brand Learn More »
As a follow-up to our last blog, Consumer Relationship Trends for the New Year, Marketing Works is bringing you an in-depth look at another trend: kick the bad habit of banking on short-term tactics and start putting more focus on long-term strategies. Don’t Get Hung Up on the Short-Term B2B marketers have a tendency to
Find Success in 2020 by Thinking Long-Term Learn More »
As 2019 draws to a close, Marketing Works has its sights set on the future. Through research and experience, we discovered key trends in digital and content marketing that will be increasingly relevant for marketers in 2020. Trend #1: Social Messaging Apps Businesses are already utilizing private social messaging apps like WhatsApp, WeChat, and Facebook
Consumer Relationship Trends for the New Year Learn More »
Over the past several years, podcasts have quickly picked up steam and became a daily listen for millions of people around the world. Podcasts are digital audio that is available on many platforms and covers almost any topic you are searching for. Podcasts are appealing due to their on demand convenience of curated content that
Expertise, Education & Entertainment Learn More »
Creative, curious, proactive and results-driven are just a few words that describe me. My name is Kelly Scheer and I am Marketing Works’ newest Senior Account Manager. I have always been attracted to a collaborative, team atmosphere, and Marketing Works has given me that and so much more. Not to mention, it’s exciting to work
New Addition to the Marketing Works Team Learn More »
Every quarter Marketing Works explores insights that help businesses meet their goals. We make it a priority to stay on top of the marketing trends that allow us to continue to learn and share potential opportunities. Here is a look at the insights we uncovered this quarter. Insight #1: Long-form content still has a place
Three Ways to Drive Business Growth Learn More »
How well do you know your customers? Do you know what type of information will pique their interest, and help them make a purchasing decision? Your prospective and current customers are at different places in the buying journey. With 57% of the buying decision already made before your sales team has a chance to sell,
The Customer Journey, the Big Idea & the Role of Content Learn More »
Technology continues to advance and Augmented Reality (AR), Mixed Reality (MR) and Virtual Reality (VR) are becoming a key part of improving the overall experience and outcomes of different industries. And, in order to be successful, it’s important to stay current on state-of-the-art technologies and understanding their capabilities. Our team got to see firsthand how this technology
The Future of Emerging Technology Learn More »
